Click the image to the right to see what the course looks like once enrolled with each and every element of each module displayed. NOTE: This is an old snapshot since updated in December 2022

“I am pleased to endorse this  extensive and thorough  course of training not only on  knowledge  of ODR , its history, its developments around the world , legislation and issues of justice affected by ODR but at a practical level the course teaches practitioners into adapting their existing skills to the online environment. Whilst there are not as yet any  standards created for training in ODR,  this course , in turning  trainees into ODR experts,  satisfies Continuing Professional Development requirements  for ADR practitioners”.

Professor Ethan Katsh, Director of the National Center for Technology and Dispute Resolution, University of Massachusetts.


The first answer to that question is that there is a much bigger world out there as a marketplace  for your ADR skills and services  than those who can  only attend a mediation or other ADR session in person. Moreover ODR tools (such as those that assist and encourage the parties to reach resolution)  also add value  to, and improve, in-person  mediation  beyond even what is available by web conferencing such as Zoom.. Additionally, applying the fast developing online technologies to resolving disputes is taking an increasingly significant role in justice systems worldwide. Taking this course allows you to be recognised as an expert not just in ODR but generally in respect of the application of Information Technology to the resolution of disputes. So the question is better framed as ‘Why not train in ODR?”

Throughout the world we are seeing the development of online courts and which models tend increasingly to  include encouragement to  the parties to try to resolve their disputes  between themselves. These initiatives lay down a pathway for the development of online justice systems that include within the court system all forms of Alternative Dispute Resolution (mediation, arbitration, adjudication etc) so that the word ‘Alternative’ then becomes redundant or, more accurately, replaced in the acronym, ADR, by ‘Appropriate’.

Typical of these moves, The Council of Europe has issued a Resolution, following the hearing of evidence from three experts including your lead tutor, urging all of its then 47 member countries (currently 46 after the expulsion in 2022 of Russia)  to encourage the development and use of ODR, which it sees as key to improve access to justice.

With this gathering pace of development and growth in interest and use, now is clearly the time for dispute resolution professionals, be they mediators, arbitrators, ombudsmen or judges to develop their skills and knowledge in this exciting field.

About The Course



This course, with a  Certificate for  20 hours of CPD, will equip ADR professionals to market their services to individuals, industries and organisations (including the courts) handling disputes in way that will enable them to provide ADR services in a far more efficient, economic and profitable way than through traditional norms of ADR.

This course is delivered wholly online and in your own time.

During your ODR course, you will cover the following topics:-

* The pros and cons of offering ADR online
* Developing trust online
* Appropriate procedures and techniques for communication
* Avoiding the pitfalls when communicating online
* Time management in asynchronous online conversations
* Adapting discourse for the online environment
* Promoting your ODR skills
* Marketing opportunities specific to your practice
* Making online mediation cost effective and profitable
* ODR related legislation
* ODR in the court system

The elements of the course include:-

* Demonstrations of ODR services
* Reading/viewing material covering the above topics.
* Access to a series of video/slide presentations covering each of the above topics to view in your own time with no date limit.
* Quizzes and assessment.
* A series of live and recorded webinars (free) with experts and leaders in the field.
* At least 2 live roleplays using various ODR tools.
* Continuing access to a growing online library resource of links to books, papers and presentations on ODR.

Course Contributors

Graham Ross

Colin Rule

Daniel Rainey

Professor Noam Ebner

Professor Pablo Cortes

Vikki Rogers

Professor John Zeleznikow

Course Enrolment Fee – £350


If you have any questions, then email  to:-

This course is personally provided by Graham Ross. His bio is available at