FREE ACCESS during Covid-19

In view of the Covid-19 emergency we are giving free access to the module on how to adapt your techniques as a mediator to the online environment , together with 15 tips when using web conferencing to mediate and a further 10 tips when using Zoom to reduce the risk of privacy breach.

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Course Pricing

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FOUNDATION

Presentations, quizzes, masterclasses and reading material:-

£350

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ONE 2 ONE

As FOUNDATION plus a personal 1:1 marketing advice session:-

£500

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LIVE!

LIVE! : As ONE2ONE plus you are the mediator in two live online roleplays:-

£950

ENROL

Why train in ODR?

The first answer to that question is that there is a much bigger world out there as a marketplace for your ADR skills and services than those who can attend a mediation or other ADR session in person. Moreover ODR tools (such as those that assist and encourage the parties to reach resolution) also add value to, and improve, in-person mediation. Additionally, applying the fast developing online technologies to resolving disputes is taking an increasingly significant role in justice systems worldwide. So the question is better framed as ‘Why not train in ODR?”

Throughout the world we are seeing the development of online courts and which models tend increasingly to include encouragement to the parties to try to resolve their disputes between themselves. These initiatives lay down a pathway for the development of online justice systems that include within the court system all forms of Alternative Dispute Resolution (mediation, arbitration, adjudication etc) so that the word ‘Alternative’ then becomes redundant or, more accurately, replaced in the acronym, ADR, by ‘Appropriate’.

Typical of these moves, The Council of Europe has issued a Resolution urging all of its 47 member countries to encourage the development and use of ODR which it sees as helping to improve access to justice.

With this gathering pace of development and growth in interest and use, now is clearly the time for dispute resolution professionals, be they mediators, arbitrators, ombudsmen or judges to develop their skills and knowledge in this exciting field.

ODR is often used as a term to refer to simply using online technology as a medium for communication. As this course will highlight, ODR is far more than that (as the image below makes clear).

However, even when focusing just on online communication, mediating online is not just about using the technology but, more importantly, understanding the dynamics of online discourse and how mediators can best adapt their skills, such as by generating and maintaining trust whilst not meeting the parties, as well as by controlling the pace and atmosphere of the discussions.

Mediators who can better make use of online technology will have a marketing advantage in that they will be able to offer their services to parties in dispute who simply cannot, at proportionate cost and time, resolve their disputes in person. More than that, ODR skills add value to in-person mediations by enabling much preparatory work to be undertaken online (clarifying and narrowing the issues, beginning to brainstorm alternate solutions, ensuring the parties fully understand, and buy into, the process etc, ensuring that the mediator can ‘hit the ground running’ at the beginning of the in-person meeting so that more time can be spent productively moving forward.

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About the course

“I am pleased to endorse this extensive and thorough course of training not only on knowledge of ODR , its history, its developments around the world , legislation and issues of justice affected by ODR but at a practical level the course teaches practitioners into adapting their existing skills to the online environment. Whilst there are not as yet any standards created for training in ODR, this course , in turning trainees into ODR experts, satisfies Continuing Professional Development requirements for ADR practitioners”.

Professor Ethan Katsh, Director of the National Center for Technology and Dispute Resolution, University of Massachusetts

This course, awarding 20 hours of CPD, will equip ADR professionals to market their services to industries and organisations handling large volumes of disputes in way that will enable them to provide ADR services in a far more efficient, economic and profitable way than through traditional norms of ADR.

This course is delivered partly online and partly in person.

During your ODR Mediation course, you will cover the following topics:-

* ODR related legislation
* ODR in the court system
* Demonstrations of available ODR services
* The pros and cons of offering ADR online
* Developing trust online
* Appropriate procedures and techniques for communication
* Avoiding the pitfalls when communicating online
* Time management in asynchronous online conversations
* Adapting discourse for the online environment
* Promoting your ODR skills
* Marketing opportunities specific to your practice
* Making online mediation cost effective and profitable
* Exploiting the opportunities for online mediation within lawyer free courts and tribunals

The elements of the course include:-

1. Reading material covering the above topics.
2. Access to a series of 7 video/slide presentations intotal covering each of the above topics to view in your own time with no date limit.
3. Quizzes and assessment.
4. A minimum of four live, one hour, webinars with experts and leaders in the field.
5. (For One2One and Live! courses only) A 1 hour session of personal 1:1 training (or, at an additional quoted fee, group training for a firm) with the emphasis on assistance with marketing in selected categories of disputes. One will be at the outset (to enable marketing advice to be personalised) and one at the end of the core program. These sessions will be by web conferencing although in-person meetings can be arranged for an additional fee.
6. (For Live! course only) At least 2 live roleplays using various ODR tools.
7. Membership of our panel of ODR Professionals.
8. A continually growing online library resource of references to books and papers on the subject with full access to certain of them.

The course is provided by ODR Training Ltd a company registered in England and Wales under Company Registration number 11197806 and whose Registered Office is situated at Suite 139, Imperial Court, Exchange St East, Liverpool L2 3AB, UK